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  Customer Relationship Management (CRM)  
     
 

It’s a fact that the most successful companies not only put customers first, but put customers at the center of their organization. The key is to go beyond the sales cycle in order to recognize and emphasize the many relationships your customers have not only with your own company, but with your partners, vendors and consultants.

Finally, your company's ability to follow through on requests and communicate in a timely, consistent manner can make or break your chances for success. To that end, software industry analysts have successfully predicted that customer relationship management (CRM) has become the fastest growth segment in the technology market, and has become a lasting impact on how companies should conduct business.

 
     
 
     
  At Circulent™, we understand that connecting with customers is the most important aspect of our business. That's why we've made it our priority to integrate CRM systems into our managed technology services model. After all, it's another technology component that if leveraged correctly, it can improve your company's productivity, profitability, and customer service.  
     
 
     
 

What Does CRM Really Mean?

 
     
 

CRM, or Customer Relationship Management, is an industry term for methodologies, software, and usually Internet capabilities that help a business manage customer relationships in an organized manner. For example, a company may build a customer database which describes each relationship in sufficient detail so that management, salespeople, customer service, and perhaps the customer themselves could directly access information, match customer needs with product plans & offerings, remind customers of service requirements, understand what other products a customer had purchased, and so forth.

In today's competitive business environment, a successful CRM strategy usually involves integrating a software package designed to support CRM processes. Since the cost of designing and building a database from the ground up can be gigantic, most SMBs take this approach.

 
     
 
     
  What Are The Features & Benefits Of Using CRM?  
     
 
 
     
 
     
  Does My Company Require CRM?  
     
  The best way to identify a need for CRM is to count the number of channels a customer can use to access your company, as well the number of times your staff needs to track the interaction with that customer. The more instances that exist, the greater need there is for the type of single centralized customer view a CRM system can provide.  
     
  To learn more about how Circulent can integrate or manage your CRM system, contact us at 203-655-2900, and we'll include a complimentary technology risk assessment across your entire infrastructure.  
     
     
 
 
 
     
 
What is a Firewall?
 
     
  A firewall is a protective system that lies between your computer network and the Internet. When used correctly, a firewall prevents unauthorized use and access to your network from the outside world, and sometimes from internal users as well.

The job of a firewall is to analyze data entering and exiting the network based on its configuration. It ignores information that originating from unsecured or suspicious locations. A firewall plays an important role on any network as it provides a protective barrier against most forms of attack coming from the outside world.

Firewalls can be either hardware or software-based, and can also be useful for allowing remote access to a computer network through secure authentication.

While many businesses do not completely understand the necessity of a firewall, if a network has any access to the Internet, then a firewall is a must-have to protect all the data therein.


Not sure if your firewall is proactively managed? Let Circulent help!

 
     
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