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Customer Support |
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Specifically with small to medium-sized businesses (SMB), we understand that uptime and availability directly correlate to high productivity and bottom line profits. And superior customer service for your clients as well. Without access to your data and technology, from e-mail to CRM applications to mobile devices, your business will soon shut its doors. This why the professional consultants at Circulent™ strive on ensuring the proactive service you subscribe to is best-of-breed compared to every other integration provider in the marketplace. What follows are some typical frequently asked questions about how we deal with customer service: |
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What Makes Circulent™ Better Than The Competition? |
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At Circulent™ we pride ourselves in building long-term, proactive relationships with our customers. Our focus is not to deal only with short-term solutions. Instead, we focus on the short AND long-term solutions, both tactically & strategically. This allows us partner with each of our clients ensuring that everyone is using technology to improve the bottom line. |
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What Resources Are Available Issues Arises? |
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In the event a critical issue occurs at your workplace, Circulent™ technicians are available 24 x 7 x 365 to help troubleshoot your problems. Since our model is about building long-term relationships with our customers, our advantage is that we're well-versed in how each technology environment is configured, and therefore the time to resolution is much, much faster |
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Can Circulent™ Remotely Connect To Our Network To Troubleshoot Issues? |
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Absolutely. 99% of our clients have requested some sort of mobile connectivity to their office. While this normally facilitates working out of the office It also serves a dual purpose by allowing our consultants to remotely connect to your network to troubleshoot any issues that arise. In the event we need to physically be at your office, our locations allows us to be on-site ion a short amount of time. |
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Are Services Available On The Weekends & Holidays? |
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Yes. We observe 24 x 7 x 365 availability for all of our customers. We believe that leveraging technology improves productivity, profitability, and customer service. Our customers cannot achieve those goals if their network is down. This is exactly why we strive to be available all hours of the day. Even the holidays! |
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How Do We Contact Circulent™? |
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At any time, you may call 203-655-2900 day or night to log an incident. Separately, you may e-mail us anytime at support@circulent.com. |
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What Is The Typical Response Time To Resolve An Issue? |
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Computer-related issues comes in all shapes in sizes, so it's impossible to say if it'll take 1 minute or 1 hour. However, we take pride to say that all issues are immediately addressed within 2 hours during normal business hours. If after business hours, we guarantee that we'll respond within 4 business hours. |
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What Qualifications Do Circulent™ Engineers Possess? |
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At Circulent™ our consultants are qualified with various MCSE, A Plus, PME, Dell, and many other certifications. In addition, our project managers are on-hand to manage each relationship we build to ensure no technology risks are left unidentified, and that each and every is prioritized for remediation. |
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To learn more about how Circulent™ can deliver a comprehensive outsourced technology solution to your business, contact us at 203-655-2900, and we'll include a complimentary technology risk assessment across your entire infrastructure. |
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HOW
CAN WE HELP YOU SUCCEED?
