5 Key security measures you need for VoIP

November 2nd, 2021

As a more convenient and less expensive alternative to traditional phone services, Voice over Internet Protocol (VoIP) technology is now a business necessity. But as with any other piece of technology that can connect to the internet, VoIP can and will be exploited by cybercriminals.

5 Steps for securing your VoIP systems

October 15th, 2021

If your company’s Voice over Internet Protocol (VoIP) telephony systems are not equipped to weather disasters like wildfires and hurricanes, then they may fail when a calamity occurs. This could disrupt your operations and you may lose productivity, customers, and profit as a result.

Computing the ownership cost of a VoIP system

September 22nd, 2021

Voice over Internet Protocol (VoIP) systems are tried and tested tools for business agility and continuity, so it’s no wonder that many companies use them. But they also come with ownership costs that you should anticipate. Read on to learn more.
Upfront costs
Upfront costs are largely determined by the manner in which you acquire your systems, such as whether you buy a VoIP system outright or rent it from a third party.

Why call recording is advantageous for businesses

September 3rd, 2021

It’s almost impossible for small- and medium-sized businesses (SMBs) today to function without Voice over Internet protocol (VoIP). And as an SMB owner, you should explore ways to maximize your VoIP system’s features. For starters, you can use its call recording function to enhance your customer service quality.

The dangers of TDoS to your VoIP systems

August 13th, 2021

Most businesses are familiar with denial-of-service (DoS) attacks, or attacks that cripple an IT network, system, or machine to deny access to intended users. Not many businesses know, however, that Voice over Internet Protocol (VoIP) systems can be a DoS attack target too.

Everything you need to know about business phones

July 27th, 2021

Should you consider adopting new phone systems for your business? To help you decide, we've defined the various types of phone systems, their different life cycles, and technology options in the past and the present.
Different phone systems
Today’s businesses still use landlines to connect with various stakeholders, such as customers, investors, and suppliers, to service their needs.

AI-powered VoIP: What businesses can expect

July 2nd, 2021

Automated processes powered by artificial intelligence (AI) makes operations more efficient and effective. For many companies, AI-powered Voice over Internet Protocol (VoIP) is taking telecommunications automation to a whole new level. Here are the things it can offer your business.

Empower your mobile workforce with VoIP

June 14th, 2021

Remote work policies require companies to expand their communication capabilities. Many businesses aim to increase productivity and improve customer service by turning to a VoIP solution. There are several factors that will make your VoIP more mobile while ensuring both your customers and employees remain satisfied and can communicate hassle-free.

What are the different VoIP options for SMBs?

May 24th, 2021

Voice over Internet Protocol (VoIP) as a telephony solution allows small- and mid-sized businesses (SMBs) to choose between traditional desk phones (hardphones) or software-based devices (softphones). Read on to learn which option best suits your organization’s needs.

What you need to know about VoIP phone systems

May 5th, 2021

While many businesses are already using Voice over Internet Protocol (VoIP) phones to connect with their customers and other stakeholders, some still depend on traditional telephone systems to get the job done. This is because many organizations aren't aware of the crucial gains in productivity and efficiency that come with internet phones.